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TARSHI has responded to several requests over the years to conduct
training sessions on helpline counselling, ethics and principles. TARSHI
has also developed a publication called Guidelines for Good Helpline
Practice in 2003. The specific aim of the Guidelines is to assist people
in helpline organisations - from helpline managers to counsellors - as
well as those interested in setting up helpline services. The
‘Guidelines for Good Helpline Practice’ include chapters on principles
of counselling, establishing a service, taking a call, preventing
burnout and other issues critical to maintaining a high quality helpline
service.
TARSHI has conducted feasibility studies for an organisation wanting to
set up a Comprehensive Abortion Care Helpline and one planning on a
Breast Cancer Helpline. |
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